Signing in to your account takes a few seconds on any device. This guide walks UK players through the login steps, password recovery, account security and the most common problems — and how to fix them fast. New to the casino? Registration and the welcome offer are explained on the SpinBoss homepage.
How to log in
- Open the casino site in your browser on desktop, phone or tablet.
- Tap Login in the top-right corner.
- Enter the email address you registered with and your password.
- If two-factor authentication is switched on, enter the six-digit code from your authenticator app or SMS.
- You’re taken straight to the lobby with your balance, active bonuses and recent games.
One account works across every device, so there’s no separate mobile login. Tick “Remember me” only on a private device.
Logging in on mobile
There’s no app to install. Open the site in Safari on iPhone or Chrome on Android and log in exactly as you would on desktop. To make it feel like an app, use Add to Home Screen from your browser menu. If your phone supports it, you can save your password in the device keychain and sign in with Face ID or a fingerprint.
Forgotten your password?
- Tap Login, then Forgot password?
- Enter your registered email address.
- Open the reset email (check your spam or promotions folder) and follow the link within 30 minutes.
- Choose a new password with at least eight characters, mixing letters, numbers and a symbol.
If the email doesn’t arrive within five minutes, contact live chat — the team can verify you and send a new link.
Common login problems and fixes
| Problem | What to try |
|---|---|
| “Incorrect email or password” | Check for a capital first letter or trailing space in your email, and make sure Caps Lock is off. |
| Account temporarily locked | Too many failed attempts lock the account for 15 minutes. Wait, then reset your password. |
| No 2FA code received | Check your phone’s clock is set automatically, or ask live chat to reset 2FA after an ID check. |
| Account pending verification | Upload your photo ID and proof of address from the verification page; access is restored once checks clear. |
| Site won’t load | Clear your browser cache, try another browser, or switch between Wi-Fi and mobile data. |
| Self-excluded or on a time-out | Login stays blocked until the period ends. This is deliberate and can’t be lifted early. |
Keep your account secure
- Turn on two-factor authentication in account settings — it’s the single best protection.
- Use a password you don’t use anywhere else.
- Never share your login details, including with anyone claiming to be from support. The real support team will never ask for your password.
- Log out on shared or public computers.
Verification (KYC) for UK players
Before your first withdrawal you’ll be asked for a photo ID (passport or UK driving licence) and a proof of address dated within the last three months, such as a bank statement or council tax bill. Upload both early and your first payout clears much faster.
Staying in control
Your account menu includes deposit limits, loss limits, reality checks, time-outs and self-exclusion. If you ever want a break, you can set one in under a minute. Free, confidential support is available from GamCare on 0808 8020 133.